Refund and Cancellation Policy
For Coaching Sessions:
Cancellations less than 24 hours:
No refunds given, no exceptions. You will need to book a new appointment, should you wish one.
Cancellations within 24-48 hours:
Appointment may be rescheduled*. If cancelled completely, a 50% fee will be charged.
Cancellations more than 48 hours:
Appointment may be rescheduled*. If cancelled completely, a 10% admin fee will be charged.
If Appointment cancelled by Coach with over 24 hours notice:
Appointment may be rescheduled or a full refund given.
If Appointment cancelled by Coach within 24 hours notice:
Appointment may be rescheduled and you will also have the option of booking a complementary 30 minute follow-up session**, or a full refund can be given.
*Rescheduling: Appointments can be rescheduled twice after the initial booking. After this the appointment will be cancelled and full payment forfeited.
**Complementary Sessions only available for appointments that have been rescheduled.
By entering into the sale of a course (by clicking, for example, 'Buy Now', 'Enroll Now', 'Sign Up Now', and entering your payment card information), you, the 'Client', are agreeing to receive and be provided with products and services by Clarity Junction, the 'Company'.
Due to the nature of the courses provided, no refunds will be given.
For Clarity Junction Membership:
Payments are taken through a third party. Any details of payment transactions are not visible or held by Clarity Junction.
Should payment fail to process on the day required day, collection will be tried again at 2, 5 and 7 days after payment is due. Should it fail on the 7th day, then subscription and access to the content will be revoked.
Should this happen and you wish to rejoin the membership, it will be at the current cost price at the day of rejoining.
Payments for the Clarity Junction Membership are taken monthly on the same date each month (or same date the following year if paying annually). These payments will occur automatically unless cancelled. Please refer to our Refund and Cancellation Policy for more details.
It is the responsibility of the account holder, not Clarity Junction, to ensure funds are available at the time of collection, and to update any payment details with the third party directly.
Although details should be retained by the customer, if lost then please contact us using the contact form, and we assist where possible.
Clarity Junction does not accept cash or cheque payments.
Once your membership has been purchased, we are unable to switch payment types between monthly and yearly and vice versa.
By entering into the sale of a subscription (by clicking, for example, 'Buy Now', 'Enroll Now', 'Sign Up Now', and entering your payment card information), you, the 'Client', are agreeing to receive and be provided with products and services by Clarity Junction, the 'Company'.
Due to the nature of the content provided, no refunds will be given.
Memberships will automatically renew each month or annually (depending on membership type).
You can cancel your membership with us in the following way:
Monthly memberships: Please contact us at least 3 working days prior to next billing date for your membership using the contact form.
Yearly memberships: Please contact us at least 5 working days prior to next billing date for your membership using the contact form.
Should you cancel your subscription and wish to rejoin during a later launch date, you will be charged the going subscription rate and not the one that you initially signed up with previously.